![]() If you move to a lower value plan (e.g.a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher. If you move to a different type of plan (e.g.Your recharge occurs 24 hours or more after your current plans expiry.Your data will not rollover when the following occurs: If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited. When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance. If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowanced and a data rollover balance which contains the data you have rolled over. If your eligible recharge is on Data Plan, the amount you can rollover is determined by your Data Plan, if you have more data that your plans rollover allowance the additional data will not rollover and will be forfeited. If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover. If you are on a Family Plan, please note that you are not able to change to another Family Plan. The new plan is of a higher value than your current plan (e.g.Your new plan is within the same plan group (e.g.If you are changing plans, you may be eligible to rollover your data.ĭata will rollover when you change plans within 24 hours of your previous plans expiry when the following occurs: If your current plan is eligible for data rollover and you renew the same plan by recharging within 24 hours of it expiring, your data will rollover (how much will depend on your specific plans rules). Check our Critical Information Summaries to confirm eligibility. Some of our Plans are eligible to rollover unused data allowance to your next recharge period. We use parts of Telstra's 5G, 4G and 3G mobile network. If you need to use your service during this time either recharge manually or top-up your PAYG credit. Refer to our Critical Information Summaries to determine if these plans are right for you.Īuto Recharge can take up to 6 hours from the time your plan expires at midnight, Sydney time. If you add one Plan whilst you have another active plan on your service, you will forfeit the original plan and any remaining data. Mobile Plans and Family Plans can be added to a Pay As You Go plan, they cannot be added if you have a Data Plan. Unlimited and included international calls and SMS are to eligible numbers and countries only, you can review the list of eligible numbers here. Unlimited standard SMS excludes some use such as: SMS to international or satellite numbers, and premium numbers (e.g. Unlimited standard calls excludes some use such as: calls to international numbers, video calls, satellite numbers, and premium numbers (e.g. If you move to a higher value plan data rollover may apply depending on eligibility criteria. Unlimited data rollover only applies if the same plan is added within 24 hours of previous plan expiry. For personal use only, acceptable use policy applies, visit our legals page for more details.
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